What is the GDPR?

The General Data Protection Regulation (GDPR) is considered to be the most significant piece of European data protection legislation to be introduced in the European Union (EU) in 20 years and will replace the 1995 Data Protection Directive. The GDPR enhances EU individuals’ privacy rights and places significantly enhanced obligations on handling data.

What does the GDPR regulate?

The GDPR regulates the processing of a data subject’s personal data in the European Union including its collection, storage and transfer or use. The GDPR gives data subjects more rights and control over their data by regulating how you should handle and store any personal data they collect.

When do I need to comply with the GDPR?

As of the 25 May 2018, you need to be in compliant with the provisions of the GDPR.

GDPR Third Party List

Botend uses third party softwares for making the customers’ engagement and experience better. On the same hand, we do not allow these products to use any type of users’ information in a way that harms the privacy of any individual.

Third-party Software Purpose Data Disclosed
Google Analytics Analytics for better product design Page visits, ip address, location
Digital Ocean To provide cloud-based hosting, storage, and processing services to assist and/or enable Botsend to manage users’ Account Information as well as data generated through their use of Botend. All Account Information, data generated through the use, and/or necessary for the provision of Botsend
Mailgun For sending transactional emails Email address, Name
Paddle Payment processing gateway Email address, Name, IP Address, Location, Credit Card

By using Botsend, one is directly or indirectly agreeing on the terms and conditions which are mentioned in EULA (End User License Agreement) - Link

We do not use or intend to use the customer personal information which is provided to us by the end user. User can ask for his/her data by sending us an email at hello@botsend.co.

For any Botsend Software as a Service, we also collect data about usage of the software. This may include, but is not limited to, numbers of users, flows, broadcasts etc.

Types of Personal Information:

(i) Users: identification, publicly available social media profile information, e-mail, IT information (IP addresses, usage data, cookies data, browser data); financial information (credit card details, account details, payment information).

(ii) Subscribers: identification and publicly available social media profile information (name, date of birth, gender, geographic location), chat history, navigational data (including chatbot usage information), application integration data, and other electronic data submitted, stored, sent, or received by end users and other personal information, the extent of which is determined and controlled by the Customer in its sole discretion.